We are in the customer satisfaction business, not the legal business. As such, we request you to be aware of these terms and conditions, in order to prevent misunderstandings and to ensure a pleasant stay:

• Bookings are only confirmed upon the receipt of a deposit (100% for rooms, 50% for packages).

• You can send the paypemt via Paypal or deposit a check into our bank account. Due to difficulties in refunds associated with our remote location, we only accept international wire transfers under exceptional circumstances. Paypal is quicker and safer, both for you and for us. When you confirm your booking, we will email you a document with details on how to pay the deposit.

• The customer is liable for all financial charges associated with making the deposit.

• The deposit is refundable for all cancellations made up to 30 days prior to the start of your stay. For cancellations made within 15 to 30 days, 50% of the deposit is refundable. For changes or cancellations made within 15 days of the start of your trip, this deposit is non-refundable. We are a small resort, and if we confirm a room for you, we turn away other bookings, so this is a fair solution for both parties.

• There are no refunds for early checkouts (same reason as above).

• Any fees, etc. charged by the bank, Paypal or other financial intermediary may not be refunded.

• There is no refund for any unused components of the package, such as dives or meals.

• Alteration on bookings are made on a best-effort basis. We reserve the right to levy a change fee for alterations. However, we will do our best to keep it reasonable, although please note that a late change during absolute peak season (like Christmas/New Years) may be treated like a cancellation.

• Guests are responsible for all damage caused to the resort property above and beyond normal wear and tear.

• We reserve the right to cancel any reservation at any time by refunding the entire deposit.

• For our "Meet and Greet" service, we are subject to the same limitations re. ticket availability as anyone else. Demand for ferry tickets exceeds supply. While it has not happened yet, it is possible that we may be unable to arrange tickets. If so, we will work on a best-effort basis to find a fair solution, but please keep in mind that we are not a transport company. Our Meet and Greet service is a service offered to save you the hassle of spending 3-4 hours jostling in a busy queue in tropical heat, and not a contract to offer transportation. As such, our liability in such cases shall be limited to a partial refund equal to the cost of the services that we were unable to provide - guests shall still be liable for whatever portion of the pickup service they have used. Keep in mind - if we are unable to get the tickets, you most likely would not have gotten them either, so this is a fair solution.

• We accept no responsibility for any problems caused by circumstances out of our control - such as acts of god, flight delays, weather, etc. and no refunds are provided in such cases.

• Our maximum liability under any circumstances, if any, shall be limited to a refund of monies paid. In the event of any dispute, we would prefer to sit with you and find a reasonable solution - however, we reserve the right to use any and all legal means necessary, and the courts of India shall be the ultimate arbiter in the event of any dispute.

• We want you to leave satisfied. A significant portion of our guests come to use via word-of-mouth from other clients, so we take this very seriously. However, do note that we are human (well, Island Vinnie has a certificate to that effect, anyway) and occasionally, we make mistakes - so, all we ask is: if there is a problem, talk to us and we'll work out a common sense solution that is fair and equitable (instead of relying on legal fine print and such weaselly tactics).

As always, please do not hesitate to contact us if you have an questions.